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Shipping & Returns

Delivery

  • Additional surcharges may apply if delivery is to offshore islands, including Northern Ireland, and to various Scottish postcodes north of Glasgow / Edinburgh. Aria Hair and Beauty will seek confirmation from the customer that any adjustment to the quoted cost of carriage is acceptable, prior to despatching the order.
  • Delivery costs for orders will be calculated by the price, weight and volume of the item, this will be displayed to you within the shopping basket as you add items to the basket.
  • On delivery you must inspect the goods carefully for damage as Aria Hair and Beauty is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.
  • We despatch our orders via Royal Mail and Interlink Courier services. We anticipate that all deliveries will arrive as specified, however Aria Hair and Beauty cannot accept any liability for any delayed or lost deliveries.
  • Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.
  • Unsuccessful deliveries - Aria Hair and Beauty will hold unsuccessful deliveries for 21 days. If contact with the customer has been unsuccessful after this period we reserve the right to dispose of the goods.

Cut-Off Order Times

  • All orders placed before 6.00pm Monday to Friday will be processed the same day and sent via our selected Courier. For orders placed via the website tracking details will automatically be sent upon despatch to the email address provided for the order.

International Delivery

For delivery to non-UK destinations, the carriage price quoted online may not be accurate as additional insurance could be required. Under these circumstances, we will attempt to contact the customer to seek additional payment prior to despatching the consignment.

 

Returns Policy

A product purchased from Aria Hair and Beauty may be returned for the following reasons:

  • If the product arrives faulty or damaged.
  • If the product is incorrect due to a mis pick or misinformation (this must be reported within 3 days of receiving the product/s)
  • The customer finds the product unsuitable or is dissatisfied with the product.

Items returned to Aria Hair and Beauty for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

  • Goods must be returned as sold i.e. in the original packaging and in resalable condition.
  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at Aria Hair and Beauty at returns@ariahairbeauty.com to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel and inside also provide the supplied returns form detailing reasons for your return (Download the Returns Form by clicking HERE). Your parcel will then need to be returned to the following address:

Returns Department

Aria Hair and Beauty

48 Telford Road
East Lenziemill Ind. Estate
Cumbernauld
Glasgow
G67 2AX

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by Aria Hair and Beauty in this instance your item will either be collected or postage will be refunded. This is at the discretion of Aria Hair and Beauty and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products if:

  • Any specially manufactured products made to order.
  • Any items of a sanitary nature (eg needles, syringes etc.)

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.

In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 30 days after purchase please contact the Aria Hair and Beauty Returns Department for advice.

 

Cancelling an Order

Cancellation of orders prior to fulfilment must be received by Aria Hair and Beauty in writing from the buyer. Aria Hair and Beauty is not under any obligation to fulfil cancellation to any order or part order. In some cases a restocking fee may be charged for made-to-order items this is at the absolute discretion of Aria Hair and Beauty.

Customers must contact Aria Hair and Beauty within 7 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. Aria Hair and Beauty reserves the right, at its discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering stock items error. Customers must return all products unused and as originally delivered. Certain products, e.g. bottled liquids, can only be returned if the original packaging is unopened and any seals intact. Aria Hair and Beauty cannot accept returns on hygiene or sterile products, products that are made to order, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact Aria Hair and Beauty Customer Care Team for guidance and advice before proceeding.




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